Shipping Policy

Order Processing Time

All orders are processed within 1–3 business days after payment confirmation. Orders are not processed or shipped on weekends or public holidays.

Delivery Time

Delivery time depends on the destination:

  • Local Orders: 3–7 business days
  • International Orders: 7–15 business days (may vary depending on customs and location)

Please note that delivery times are estimates and may vary due to external factors.

Shipping Charges

Shipping charges may vary based on:

  • Order weight
  • Delivery location
  • Courier service used

Final shipping cost will be shown at checkout or informed before dispatch.

Order Tracking

Once your order is shipped, a tracking number will be provided via email or WhatsApp so you can track your shipment in real-time.

Packaging

All gemstones are carefully packed using secure and protective materials to ensure safe delivery. We take extra care to avoid damage during transit.

Delays

Delays may occur due to:

  • Weather conditions
  • Courier service issues
  • Customs clearance (for international orders)
  • Public holidays

We are not responsible for delays caused by third-party courier services.

Incorrect Address

Customers are responsible for providing accurate shipping details. We are not responsible for:

  • Delayed delivery
  • Lost packages
    due to incorrect or incomplete address information.

Damaged or Lost Packages

If your package arrives damaged or is lost in transit, please contact us within 48 hours of delivery confirmation. We will review the issue and assist you accordingly.

International Shipping

For international orders:

  • Customs duties or taxes (if any) are the responsibility of the customer
  • Delivery time may vary depending on country regulations

Contact Us

For any shipping-related queries: